Frequently Asked Questions

  • How can I arrange to see the counsellor?

    For enquires or making appointment, please call 3188 0369 or Whatsapp 9380 8933 to contact Ms Li.

  • How long will each session take?

    Generally, it takes about 1 hour for individual counselling and 1.5 hours for couple/marriage/family counselling.

  • How often do I need to see the counsellor?

    Can be weekly or biweekly in the beginning, and then space out the sessions.

  • How many sessions do I need to attend?

    It depends on the need and situation of each individual/couple/family, the number of sessions varies. It is hard to give you a fix number in advance. Counsellor will offer recommendation according to your condition and progress after meeting with you.

  • Who should attend counselling sessions?

    You are welcome to come individually, with your spouse, or with members of your family. According to the nature and the stage of counselling, the counsellor will suggest you who will attend before each session.

  • How will you protect my privacy and confidentiality?

    - We provide quiet, private & confidential counseling room for face-to-face counselling sessions.

    - Basically, we keep all personal information confidentially. However, clinic manager may contact you with your basic information, without disclosing to other people except in charge counsellor.

    - Only under special circumstances, such as with your authorization and agreement of counselor, or when anyone’s physical safety or life is at risk, confidentiality is excluded. We will provide minimum essential information to related persons to protect safety.

    * When the situation requires, the above policies may be changed.

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